This synthesis will document the state of the practice and use of common electronic fare payments. Also, it will include considerations for next generation approaches (policies and business practices, technology, etc.). This report will help transit agencies make informed choices by providing information on challenges and potential benefits in adopting these systems.  View Report read more →

Terrorists see transit and passenger rail as an attractive target. Designed for public convenience, trains and stations offer terrorists easy access to crowds of people in confined environments where there are minimal security risks and attacks can cause high casualties. This report examines the unique attributes of the terrorist threat, how security measures against terrorism.. read more →

Two weeks remain before the March 20, 2017, deadline to submit comments on the Federal Transit Administration’s (FTA) proposed General Directive 17-1, which addresses the dangerous combination of unsafe conditions and practices that lead to stop signal overruns. The proposed general directive would require rail transit agencies and State Safety Oversight Agencies to work together.. read more →

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 127: Addressing Difficult Customer Situations considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents. View the.. read more →

Each transit agency determines how it deals with difficult customers. Some expect supervisors to handle such matters and others rely on law enforcement. Some have developed relationships with local judges, while others have employees dedicated to teaching customers their rights and responsibilities. Some have clear codes of conduct approved by their policy boards, and others.. read more →