TRB’s Transit Cooperative Research Program (TCRP) Synthesis 127: Addressing Difficult Customer Situations considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents. View the.. read more →

In response to increased industry interest, the Federal Transit Administration (FTA) announced today that the National Online Dialogue to address the problem of transit worker assaults will remain open until Wednesday, August 31. The National Online Dialogue presents stakeholders with an opportunity to help FTA identify risk control strategies, impediments to a safe workplace, and.. read more →

Journal of Public Transportation Article in Volume 16, Issue 2 (2013) by Ranjay M. Shrestha, Edmund J. Zolnik. Bus systems in the United States are unattractive to many potential riders because of their lack of efficiency, especially with regard to travel time. One of the reasons services are not more efficient has to do with.. read more →

This webcast provides an overview of the Transit Cooperative Research Program (TCRP) Synthesis 93 report Practices to Protect Bus Operators from Passenger Assaults. Download a PDF copy of the presentation and the TCRP Synthesis 93 final report. Presenters: Yuko Nakanishi, Principal and Founder, Nakanishi Research and Consulting, LLC and Lieutenant William Fleming, Massachusetts Bay Transportation Authority View.. read more →