Each transit agency determines how it deals with difficult customers. Some expect supervisors to handle such matters and others rely on law enforcement. Some have developed relationships with local judges, while others have employees dedicated to teaching customers their rights and responsibilities. Some have clear codes of conduct approved by their policy boards, and others.. read more →
The objective of this research is to develop an all-hazards emergency evacuation guide for transportation and emergency management agencies that integrates the broad community of resources that are necessary to plan, train, exercise, and execute evacuations. The primary audiences are those at the state and local level who are responsible for planning (and execution or.. read more →
This report explores the characteristics of the various types of alternative commercial truck and bus inspection strategies currently being used by law enforcement agencies. The synthesis examines how vehicles are selected for inspection; how, when, and where vehicles are inspected; and the consequences of violations. The synthesis also provides information on the effectiveness of the.. read more →