Each transit agency determines how it deals with difficult customers. Some expect supervisors to handle such matters and others rely on law enforcement. Some have developed relationships with local judges, while others have employees dedicated to teaching customers their rights and responsibilities. Some have clear codes of conduct approved by their policy boards, and others.. read more →

This task identified and described the current status of relevant legislation and its potential impacts on the transit industry, conducted a survey of transit agencies to collect relevant information, framed key issues associated with radio frequency and wireless data systems, and developed a proposed scope of work for Project C-18 for consideration by the project.. read more →