Each transit agency determines how it deals with difficult customers. Some expect supervisors to handle such matters and others rely on law enforcement. Some have developed relationships with local judges, while others have employees dedicated to teaching customers their rights and responsibilities. Some have clear codes of conduct approved by their policy boards, and others.. read more →

This conference summary explores the discussions that took place on July 10–12, 2016, in Minneapolis, Minnesota. Conference presenters highlighted the advancements and improvements in transportation asset management programs at the state, regional, metropolitan, and local levels. Information on the innovative approaches used by transit and other modes was interwoven throughout the conference.  View Report read more →

TRB’s Hazardous Materials Cooperative Research Program (HMCRP) Report 5: A Guide for Assessing Community Emergency Response Needs and Capabilities for Hazardous Materials Releases provides step-by-step guidance on assessing hazardous materials emergency response needs at the state, regional, and local levels. The report also addresses matching state, regional, and local capabilities with potential emergencies involving different.. read more →