TRB’s Transit Cooperative Research Program (TCRP) Synthesis 127: Addressing Difficult Customer Situations considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents.
- 21 Jan 2021Current Practices in the Use of Onboard Technologies to Avoid Transit Bus Incidents and Accidents (TCRP Synthesis of Transit Practice)
- 21 Jan 2021Characteristics and Elements of Non-Punitive Employee Safety Reporting Systems for Public Transportation (TCRP Research Report)
- 21 Jan 2021FTA Annual Report on Public Transportation Innovation Research Projects for Fiscal Year 2020 (Report 0181)
- 21 Jan 2021FTA Standards Development Program: Crashworthiness/Crash Energy Management Follow-up for Less than 30 Ft Bus (Report 0141)
- 21 Jan 2021FTA Standards Development Program: Crashworthiness/Crash Energy Management for Transit Bus (Report 0179)